A Health App that allows parents to contact NHS pediatricians and midwives has been chastised for not being registered with the Care Quality Commission (CQC). Following 1,000 parent trials during its beta phase, the digital service, named Juno, became accessible for free across the UK in December 2020.
Juno was released as a paid service in March, but the CQC did not register the app until May, according to an article in HSJ [paywall]. The regular 10-12 week registration approval process had been delayed owing to the COVID-19 pandemic, according to a Juno Health spokesman, and the company had begun delivering consultancy services while waiting for permission.
NHSX launched the digital technology assessment criteria (DTAC) earlier this year to ensure that digital health technologies fulfill NHS requirements. Meanwhile, according to recent research by the Organisation for Review of Care and Health App (ORCHA), only 32% of the 676 mental Health App assessed satisfied the organization’s baseline quality standards.
A Juno spokesperson said: “The Juno Health App has received CQC approval and we were in contact with the CQC throughout the process of building and launching our free research pilot. They’ve been brilliant every step of the way, but finalising our registration was understandably delayed due to the pandemic. During this time, we’ve kept them fully informed on our progress.”